Refund policy

**Return and refund Policy**

**Effective Date: 7/8/24**

**1. No Returns or Exchanges**

Due to the handmade nature of our products, we do not accept returns or offer exchanges. Each item is crafted with care and unique, leading to slight variations that make each piece one-of-a-kind.

**2. Defective or Damaged Products**

If you receive a defective or damaged product, please contact us within 48 hours of delivery. We will work with you to resolve the issue. To report a defective or damaged product:

- Email us at thecarcharm@gmail.com with your order number and photos of the defective or damaged item.

- Alternatively, you can reach out to us through the contact page on our website.

**3. Resolution Process**

Upon receiving your email or message, we will review the information and respond within 48 hours. If the product is deemed defective or damaged, we will offer a suitable resolution, which may include a replacement or a refund, depending on the circumstances.

 

**4. Shipping Errors**

If you receive the wrong item, please contact us within 48 hours of delivery. We will arrange for the correct item to be sent to you at no additional cost. Please provide your order number and details about the incorrect item received.

**5. Contact Information**

If you have any questions or concerns about our return policy, please contact us at:

- Email: thecarcharm@gmail.com

- Contact Page: https://thecarcharm.com/pages/contact-us

 

Thank you for shopping with The Car Charm!